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🧩 MiniCross

Support & Help Center

Need Help? We're here to help you get the most out of MiniCross! Find answers to common questions below or contact our support team directly.

📧 Contact Support

For any questions, technical issues, or feedback about MiniCross, please reach out to us:

Response Time: We typically respond within 24-48 hours
Support Hours: Monday - Friday, 9 AM - 5 PM PST

📱 Getting Started

How to Play MiniCross

Features Overview

❓ Frequently Asked Questions

Q: When do new puzzles become available?
A: New MiniCross puzzles are released daily at midnight in your local timezone. If you don't see a new puzzle, try refreshing the app or checking your internet connection.
Q: Can I play previous puzzles?
A: Currently, MiniCross focuses on daily puzzles. Each day brings a fresh challenge! We're considering adding an archive feature in future updates.
Q: How does the streak system work?
A: Your streak increases by 1 each day you complete a puzzle. If you miss a day, your streak resets to 0. Partial completions don't count toward your streak.
Q: Will my progress sync between devices?
A: Yes! When you sign in with your account, your puzzle progress, statistics, and streaks automatically sync across all your devices.
Q: Is MiniCross free to play?
A: Yes, MiniCross is completely free to download and play. All daily puzzles and features are available at no cost.
Q: Can I play offline?
A: Once a puzzle is downloaded, you can solve it offline. However, you'll need an internet connection to download new puzzles and sync your progress.

🔧 Troubleshooting

App Not Loading or Crashing

Step 1: Force close the app and restart it
Step 2: Check your internet connection
Step 3: Restart your device
Step 4: Update the app from the App Store
Step 5: If issues persist, contact support with your device model and iOS version

Puzzle Not Appearing

Step 1: Check your internet connection
Step 2: Pull down to refresh the main screen
Step 3: Sign out and sign back in to your account
Step 4: Contact support if no puzzle appears after 24 hours

Progress Not Syncing

Step 1: Ensure you're signed in to your account on all devices
Step 2: Check that you have a stable internet connection
Step 3: Force close and restart the app
Step 4: Contact support with details about which devices aren't syncing

📞 Contact Methods

📧 Email Support

Primary Contact: contact@potudo.com

Best For: Technical issues, account problems, feature requests, bug reports

Response Time: 24-48 hours

🐛 Bug Reports

Email: contact@potudo.com

Please Include:

💡 Feature Requests

Email: contact@potudo.com

Best For: Suggestions for new features, improvements, or changes you'd like to see

🔒 Privacy & Account

Data Privacy

We take your privacy seriously. For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.

Account Deletion

To delete your account and all associated data, please email us at contact@potudo.com with the subject "Account Deletion Request". We'll process your request within 30 days.

Data Export

You can request a copy of your personal data by emailing contact@potudo.com. We'll provide your data in a commonly used format within 30 days.

📋 System Requirements

🔄 App Updates

We regularly update MiniCross with new features, improvements, and bug fixes. Make sure to keep your app updated through the App Store to enjoy the latest enhancements.

How to update:

🎯 Still Need Help?

If you can't find the answer to your question above, don't hesitate to reach out!

We're committed to providing excellent support and making MiniCross the best crossword experience possible.